From sign-up to first answered call in 72 hours.
No new hardware. No new phone number unless you want one. dentdial sits on top of the line you already have and the PMS you already use.
Forward your line.
You give us your existing practice number. We give you a forwarding code that takes 60 seconds to set up with BT, Virgin, Gamma or whoever your provider is. Choose when calls divert: always, on busy, on no-answer, or out-of-hours only.
We learn your practice.
A 45-minute onboarding call. We capture pricing, treatments, clinician schedules, parking, plan details, finance options, your tone of voice. You confirm everything before we go live — nothing is invented.
Connect your PMS.
Dentally, SOE Exact, R4 Carestream or iSmile. Read/write API access via secure token. Test bookings made into a sandbox column. You see them land before we touch live patient data.
Soft launch.
We turn dentdial on for missed calls only. You hear every call answered, every transcript in your inbox by morning. Adjust scripts, refine triage rules, tighten the voice — usually 5–7 days.
Go live.
Switch to your chosen mode — overflow, out-of-hours, or 24/7 primary reception. Your reception team gets cleaner inbox, fewer interruptions, more booked patients. You get a monthly report you’ll actually read.
Iterate forever.
Every call is a training signal. New treatments, new clinicians, new pricing? Edit the knowledge base in a Notion-style editor. Changes go live in minutes, not weeks.
What happens on a typical call.
Every call follows the same shape — greeting, qualification, triage, booking, confirmation. The depth changes based on what the patient needs.