Every call answered. Every slot refilled. Every review deserved.
Nothing sent we can’t defend.
Every message dentdial sends — booking confirmations, recall reminders, waitlist offers, review requests — is logged with a written reason and a timestamp.
Patients who’ve opted out are suppressed automatically. Nothing goes out during the quiet hours you set. The full trail is yours to export for a CQC inspection, a GDC complaint, or an ICO request.
It’s the difference between an automation you have to babysit and one you can leave running.
Three jobs. One quiet operator.
Practices lose patients in three places: calls that go to voicemail, cancellations that sit empty, and reviews they never get round to asking for. dentdial closes all three — before they cost you a patient.
Never another voicemail.
Every ring answered within two seconds. Lunchtime, school run, 3am — patients hear your practice, not a machine. Bookings land straight into Dentally, SOE, R4 or iSmile.
Triage built in.
Distinguishes fracture from chip, abscess from gum irritation, pain from sensitivity. Urgent cases routed to the next emergency slot or escalated to an on-call clinician.
Cancellations, refilled before lunch.
The moment a patient cancels, dentdial scores your waitlist by likelihood-to-accept, texts the best match, and books them on YES. Average fill time during business hours: under 12 minutes.
Wakes up dormant patients.
Outbound recall and reactivation calls on a schedule you set. Books lapsed patients before they Google a competitor. 3–5× conversion vs SMS-only recalls.
Google reviews, asked automatically.
After every completed appointment, dentdial texts the patient a friendly, on-brand request for a Google review — personalised to their visit and timed to land while you’re fresh in their mind. Every send logged with a timestamp.
Complaints escalated, same day.
Every inbound SMS is classified in seconds — confirm, reschedule, question or complaint. Complaints are routed to a named team member the same day with full context, so nothing sits unseen.
Built specifically for UK dental practices.
Most AI receptionists were designed for US practices and translated. dentdial wasn’t. Three differences that matter.
Twelve languages. Not translated.
Polish, Punjabi, Urdu, Romanian, French, Spanish, Portuguese, Italian, Arabic, Mandarin, Bengali — and English. dentdial detects the caller’s language automatically and switches without missing a beat. English transcripts back in your inbox either way.
NHS or private — books and prices accordingly.
Reads each patient’s plan status from Dentally before quoting a price or proposing a slot. NHS exam (£26.80) vs private exam (£79). NHS recall intervals vs private preferences. Exemption codes that affect what a patient can be charged. The bits a US import either hides or gets quietly wrong.
Emergency triage your Registered Manager signed.
Configurable triage protocol — fracture vs chip, abscess vs gum irritation, pain vs sensitivity, trauma vs delayable — reviewed and signed off in writing by your CQC Registered Manager. Every decision logged against the protocol it followed. Defensible to CQC, GDC, or a complaining patient.
Built in a dental practice. Not a Silicon Valley garage.
Every feature in dentdial exists because something at a UK practice broke — a cancellation that should have refilled, a review you never got round to asking for, a 7am voicemail that cost a £4,000 implant case.
The founder still owns the practices. The roadmap is whatever’s most painful on a Monday morning.
“First 30 days: 200+ missed calls saved, £18,400 of cancellations recaptured, Google rating 4.6 → 4.8. The front desk runs differently now.”
— Practice owner · two-site UK practice · pilot Q1 2026
Two sites. Twelve clinicians. Mixed NHS and private. The kind of UK practice most software pretends doesn’t exist.
Plays nicely with the stack you have.
No rip-and-replace. dentdial sits on top of your existing phone line and practice management system — and talks to the rest of your tooling out of the box.
Dentally
Two-way sync
SOE Exact
Two-way sync
R4 Carestream
Two-way sync
iSmile
Two-way sync
Stripe
Deposit capture
Twilio
SMS & voice
Google Calendar
Clinician diaries
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