Every call answered. Every slot refilled. Every review deserved.
Three jobs. One quiet operator.
Most practices lose patients in three places: 30–40% of inbound calls go to voicemail, 15–30 cancellations a month leave the diary half-empty, and one careless review request earns a one-star public reply. dentdial closes all three gaps before they cost you a patient.
Never another voicemail.
Every ring answered within two seconds. Lunchtime, school run, 3am — patients hear your practice, not a machine. Bookings land straight into Dentally, SOE, R4 or iSmile.
Triage built in.
Distinguishes fracture from chip, abscess from gum irritation, pain from sensitivity. Urgent cases routed to the next emergency slot or escalated to an on-call clinician.
Cancellations, refilled before lunch.
The moment a patient cancels, dentdial scores your waitlist by likelihood-to-accept, texts the best match, and books them on YES. Average fill time during business hours: under 12 minutes.
Wakes up dormant patients.
Outbound recall and reactivation calls on a schedule you set. Books lapsed patients before they Google a competitor. 3–5× conversion vs SMS-only recalls.
Reviews from happy patients only.
Reads every appointment note and six-month patient history before asking for a Google review. Rework, refunds, repeated treatments, prior complaints — all skipped automatically, with a written reason logged.
Knows a complaint from a thank-you.
Every inbound SMS classified in seconds: confirm, reschedule, question, complaint, sentiment. Complaints escalated to a named team member the same day with full context.
“First 30 days: 200+ missed calls saved, £18,400 of cancellations recaptured, Google rating 4.6 → 4.8. The front desk runs differently now.”
— Practice owner · two-site UK practice · pilot Q1 2026
Built by a UK dental practice owner frustrated with reception software that wasn’t built for dentistry. Every feature exists because a real practice asked for it.
Plays nicely with the stack you have.
No rip-and-replace. dentdial sits on top of your existing phone line and practice management system — and talks to the rest of your tooling out of the box.
Dentally
Two-way sync
SOE Exact
Two-way sync
R4 Carestream
Two-way sync
iSmile
Two-way sync
Stripe
Deposit capture
Twilio
SMS & voice
Google Calendar
Clinician diaries
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